HDFC Bank - Team Leader - Trade Finance Operations

PURPOSE OF THE JOB:

Managing a team of inputters and ensuring zero defect and operational excellence in the designated process within the compliance framework of the Bank.

KEY RESPONSIBILITIES:

- Monitoring the team and ensuring compliance

- Monitoring and mentoring team of ADFC processors engaged in checking and updating static details of customers who are existing account holders and opening another account with the Bank.

- Productivity measurement for team

- Reject Revivification of forms going on hold for system related queries

- Communication and escalation to branches on account of customers having multiple customer Ids and thereon impact on KYC compliance

- Authorization of customer raising requests in Finware

- Authorization of post account opening maintenances in Finware for new accounts opened.( maintenances which do not happen at the time of account opening in Formware / IDEA )

- Authorizations of signature rescan cases highlighted in quality check so that customer signature is available in Finware correctly.