HDFC Bank - Relationship Manager - Emerging Corporate Group Business

- To Achieve over all business targets on volumes and profitability for the specific ECG customers.

- Wallet share identification and scoping of all accounts - existing and potential NTB customers

- Scope for possible product penetration and provide strategy on the specific accounts.

- RMs should be on regular client calls for both existing and prospective clients. These calls should be done in a structured manner either individually or with support groups, branches or supervisors.

- Call should be updated in the CRM systems for future guidance and monitoring of accounts and also to assign tasks & leads to other departments.

- Monthly review to be done with various product groups and supervisors who support the RM portfolio (plan Vs achievement ) and other cross function teams to ensure better product penetration.

- Portfolio review and remedial management - includes managing exits, line reductions, recovery and restructuring of exposures. Management of stress and critical accounts.

- Improvement on yield for the Bank so that the Portfolio has a strong Return on capital - RM portfolio level.

- Team management - working as a team and do act as support to other team members when required. In line with Banks initiatives of growth.

- Communicate all pain areas of the customer so that support functions help in resolving the same through process improvement / TAT for higher product share.

- To make sure high level of client satisfaction.

- Interacting with various departments of the Bank and providing them with insight on ECG business and to get inputs on their business for cross sell at the region level.