HDFC Bank - Relationship Manager - Business Banking - Working Capital

BUSINESS UNIT : Business Banking - Working Capital

JOB TITLE : Relationship Manager

REPORTING LINE : Circle Head / Territory Head

BAND : E1 - E4

PURPOSE OF THE JOB :

- Managing a portfolio between 30-35 BBG credit relationships depending on the geography covered and the branches mapped to the RM and maintain HNW relationship management of the BBG customers in order to provide quality service to the customers.

KEY RESPONSIBILITIES :

Business Development :

1. Regular Branch interaction for lead generation for BBG and updates on the leads

2. Documentation pre-disbursement (Doc collection, legal & TSR, Valuation etc.) and post disbursement, including deferral closure

3. Updating LTS and conversion of leads generated by the branches

4. Cross sell of various asset products, other liability accounts, TPP products to the existing Relationships and its group accounts raised as HNW

5. Increasing the IPH and CTG to ensure revenue maximization

Customer relationship management :

1. Cam Preparation & query resolution

2. Customer negotiation on rates and other issues relating to charges

3. Daily servicing of customer - Issuance of Cheque books, DDs, cash deposition / withdrawal issues, solvency certificates, RTGS, trade & fx transaction, etc

4. Preparation of customer profiling sheet and identifying cross sell and revenue increasing opportunities

Coordinating with internal and external stakeholders :

1. Co-ordination with credit for CAM approval, deferral waiver / extension & other customer requirements like Buyers credit, TOD

2. Co-ordination with local Ops for disbursement of a case, TOD limit setting, submission of Stock Statement

3. Housekeeping including CAM renewals, deferral closure, Call memos, stock statements, insurance renewals, Plant visit, Site visit etc

4. Stressed accounts / Exit account management, follow-up and regularization of TOD

Competencies :

1. Strong understanding of Financial and Balance sheets

2. Strong Analytical ability

3. Strong Relationship Management skills

4. Good Interpersonal and Negotiation skills

5. Understanding of the Banking Industry

6. Understanding of the SME sector

Education :

- Post Graduate in Finance or Chartered Accountant

Experience : Minimum 2-3 years of experience in Working Capital Sales and Service portfolio in a Private sector Bank