HDFC Bank - Manager - Administration Operations

Job Purpose : 

To ensure all the corporate services and admin procedures are as per compliance regulations in order to have a smooth flow of admin operational activities and ensure optimum customer service/support of the internal customer.

Monitoring maintenance:
 
- Visiting assigned branches and hub locations and ensuring high level of branch maintenance and standardized look and feel.

- Ensure maintenance of Service Level Agreements with external vendors.

- Ensure maintenance of turnaround time for all requests logged into Admin Seva

Vendor management: 

- Vendor management for maintenance of branches and non-IT equipment, including AMCs, etc.

- Monitor and process vendor and utility bills and ensure timely payment.

Compliance regulations : 

- Ensure statutory compliance in assigned branches, hub locations with regard to government regulations, security and safety.

Other functional activities : 

- Work towards continued process improvements and cost control measures

- Support offsite ATM maintenance as per stipulated area.

- Provide regular reports on activities in a structured manner.

Key Skills : 

- Should have a service attitude and good interpersonal skills

- Communication - Should be able to converse fluently in the local languages of the region / branches under his purview.

- Knowledge of IT and Admin related software systems would be an added attribute