HDFC Bank - Digital Program Associate - Scrum Master - Customer Experience Channel

Digital Program Associate (Customer Experience Channel-Scrum Master)

Job Purpose:

- Assist the Product Analysts to maintain ROI delivered by the team

- Assists techno-functional team to removes barrier and resolve impediments

- Assists and facilitates sprint planning, backlog grooming, daily meetings, reviews/demos and retrospectives

- Track and remove impediments for the entire team

- Develop metrics and reports for the progress and to set goals.

Key Skills:

- Product Management

- Project Management

- Interpersonal skills

- Written and Oral communication

- Agile and Influencing Skills

- Planning and Organizing Skills

- Communication

- Knowledge of Competition & Current trends in financial Industry

Digital Transformation:

1) Co-ordinate with different teams like Biz/IT, Audit, ISG, Compliance, Business and ensure their approvals for product launch and execution

2)Ensure go-live for digital projects under transformation, support management and co-ordination for the project from concept initiation to Go LIVE

Product Enhancements:

1) Identifying the product enhancements scope

2) Review of next steps and progress with key stakeholders including business, BTG, IT and vendor

3) Approvals from Product, ISG, Audit, Compliance

Project Management:

1) Organizing project plan and know -how of agile way of work

2) Approvals from Product, ISG, Audit, Compliance

Vendor Management:

1) To facilitate sprint planning, daily meetings, reviews/demo along with Partner using Agile Methodology

2) Managing and owning the vendor platform

Team Work/ Collaboration:

1) Building a collaborative cohesive environment in the team

2) To extend help to team members to grow and evolve