HDFC Bank - Cluster Head - Retail Branch Banking

Responsibilities :-

- Reporting to Circle/Zonal Head

- Responsible for Cluster business targets, ensuring high quality service, customer relationship

- Managing all aspects of Customer Relationships

- Responsibility to identify where Offsite ATM can be put up for the maximum business expansions

- Managing all product of retail branch banking

- Responsible for profitability of all the branches in the cluster

- Regular visit to all the branches

- Responsible for bottom and top line of all the branches in the Cluster

- Giving directions/ getting targets/ monitoring targets for all the branches

- Ensuring Staff productivity & Product penetration

- Strategize & Implement new processes for managing better customer relationships

- Identifying new business revenues

- Management and cluster audit and compliance