HDFC Bank - Channel Manager - Net Banking

To monitor and increase the financial transaction in Netbanking in order to enhance channel usage and productivity.

KEY RESPONSIBILITIES

A. Enhancing business

1. Increase set of specific Financial Transactions

2. Management of Customer Power

3. Complaints Management (external and Internal)

4. Conduct non analytical programs

5. Channel uptime (tracking, managing and reporting)

B. Liaising internally

1. Management of various MIS, publishing newsletters, maintain website info etc

2. Branch Support by visits and training