HDB Financial Services - Head - Branch Operations

JOB ROLE :

- Ensure all Disbursement processes and associated services are carried out within the defined process, policies of the company, TAT, quality, compliance norms.

- The job holder is responsible for managing the Service Levels, Regulatory and Process Compliance, Customer Service to ensure seamless operational delivery and strong process controls.

- Understand the Business Need across products and align the operational objectives with the business needs.

- Review process audits, periodic identification & elimination of non-value adds.

- Reduce Operating Costs by reviewing processes, thereby improving Team Productivity.

- Leading, Training & monitoring performance of large teams to ensure efficiency and consistency while delivering KRA's.

- Drive business operations & implement short / long term plans; managing teams with focus on excelling business targets & service delivery metrics.

- Ensuring team cohesion, motivation, coaching & mentoring via usage of leadership tools.

- Creating & building a strong second line within teams to ensure continuity in operational functions.

Key Responsibilities:

- Manage and control overall functioning of branch operations.

- Adherence to company's process and policies and regulatory guidelines.

- Deliver within the defined TAT across operations activities.

- Strategic New initiatives and projects to achieve desired goals of the organization.

- Implement efficient processes and standards.

- Manage operations with lowest of cost and maximum output.

- Standardization of process across regions and automation.

- Evaluating team performance and process efficiency.

- Manage compliance and operations process audits.

SKILLS/COMPETENCIES REQUIRED:

- Post Graduate with 18-22 Years of experience.

- Strong Inter-personal, relationship building and leadership skills.

- Good Articulation ability, decision making and Strategic thinking.

- Good knowledge of lending business processes, policies and systems.