HCL Technologies - Digital Transformation Role - SMT

Role and Responsibilities :

- Process and Technology Consulting for clients to transform and automate their current operations using key technology levers like RPA, BPM, Analytics, Artificial Intelligence and ML & other COTS and custom solutions. Interact with clients, perform data analysis, assess processes and systems, and make recommendations on client initiatives.

- Work with Operations teams to identify reengineering opportunities upstream and downstream to streamline processes end to end by applying a structured, fact-based, and disciplined methodology to effectively deliver change. Provide transformation support to Ops business unit heads

- Lead and deliver individual projects or components of large, complex client engagements in the digital transformation of people, business processes and enabling technologies.

- Projects require the individual to manage strategic consulting work scopes, solution or system implementations, organizational structure and role changes, and/or financial analysis and value modelling / ROI activities.

- Build and manage project plans, create and run project portfolio management efforts, and work to become a trusted advisor to senior-level client staff

- Work cross-functionally with sales, transition, operations, service and back-office functions to improve processes throughout the business.

- Create and embed a continuous improvement framework focused on performance by diagnosing process improvement opportunities through research & analysis of data including customer journey mapping and business process mapping

- Advocate for new ideas and process improvements to close gaps, reduce manual efforts, and enhance the customer experience

- Inform, influence, negotiate & persuade internal/external stakeholders in relation to continuous improvement efforts and initiatives.

- Monitoring the timely & high-quality completion of 3BPM studies internally and at client locations

Desired Skills and Experience :

- Good Domain understanding is desirable

- Knowledge in Lean/Sigma, Process reengineering and Customer Journey mapping

- Program management skills including developing project plans, resourcing and budgeting projects, and managing a disciplined execution methodology with both internal (direct) and external (indirect) team members.

- Ability to analyze financial and operational data and synthesize findings in common business language.

- Ability to work with leaders in a matrix organization

- Excellent business writing and presentation & communication skills

- Superior organization skills with the ability and desire to balance multiple projects of varying complexity at the same time.