JOB SUMMARY  This position will be responsible to setup the quality management system for the Source to Pay business unit.   The position will anchor transactional Quality leadership and drive continuous improvement projects for all of the engagements within this portfolio   ESSENTIAL DUTIES AND RESPONSIBILITIES   - Design & implement an effective Quality management system   - Build a quality monitoring system across multi country delivery locations to ensure timely feedback and coaching and build a predictive service delivery culture  - Set up Internal and client calibration with operations team, internal HCL process owners & clients  - Establish weekly/ monthly internal governance to gauge the knowledge level of associates, SMEs and TLs  - Take lead in setting up SLA, KPI - based on business outcome that truly reflect the health of the engagements  - Manage a large and diverse team of Quality coaches working across Geo locations towards pre-defined targets   - Lead detailed process study and identify the gaps and risks through FMEA  - Evaluating outsourcing contract service level agreements and identifying activity based risk assessments  - To identify training / coaching needs of the team members and provide the same to Training department  - Spreading Quality Awareness and training people on basic concepts of QMS and Lean Six Sigma  - Identify opportunities to share/adopt process standardization and best practices across process lines   - Proactively identify opportunities to improve operations performance, initiate & drive process improvement through Lean six sigma projects  - Mentor the employees to complete the six sigma projects undertaken by them  - Supports continuous initiatives by facilitating and generating ideas for improvements leading to Client and HCL savings through Kaizen and Value portal  - Coordinate with HCL's Corporate Quality team to report Process KPIs and performance  The minimum experience requirements are:  - Minimum of 10 years of relevant work experience   - Exposure in a leadership role in designing & implementing a QMS framework  - Track record with improving the quality outcomes of engagement through his/her leadership  - Ability to gain strong working knowledge of Source to Pay industry  - Strong financial acumen & aptitude with handling data  - Executive presence & client interface  - Experience contributing to success in a project/build environment  - Overcome the resistance of people towards change

Chennai

HCL - Quality Leader - Source to Pay Business  

HCL - Quality Leader - Source to Pay Business   ,Job Description for HCL - Quality Leader - Source to Pay Business   in HCL BPO in  Chennai for (10-15) years of experience. Apply Now!

Job Description for HCL - Quality Leader - Source to Pay Business   in HCL BPO in  Chennai for (10-15) years of experience. Apply Now!