HCL - Key Accounts Manager

Role Definition:

- Account mining & management

- Responsible for management of business from assigned set of named accounts so as to achieve business results while ensuring customer satisfaction.

- Sell product/services offerings and achieve targets of booking, revenue, collection while ensuring profitability.

- Maintaining existing accounts, new customer acquisition and right product-mix.

- Increase counter share both value & volume within the existing accounts by increased account penetration.

- Responsible for competition mapping and ensuring success of identified opportunity and escalate issues as needed.

- To generate revenue through account management and achieve assigned targets.

- Responsible for tracking and collection of BR and maintain the profit margins.

- Works closely with cross-functional sales/operations teams & take optimum advantage of resources.

- Maintain a healthy sales pipeline and prepare regular forecasts to enable effective forward planning to achieve the targets.
 
Customer Management -

- Building high level engagement & articulate company vision to client's top management.

- Responsible for managing customer escalations, customer problems, account conflict and participates in important negotiations with key customers.

Corporate Governance -

- Lead by example in following code of conduct, corporate governance policies, & other Company policies and processes.

- Abide by the law of land.

- Play the role of HCL brand ambassador.