Designation: Head of Delivery  Department :Insurance  Location : Chennai, India   Key relationship : Operations team, Customer, IT delivery Team, Development team, Infra teams  Role Description :  Functional responsibility will cover service delivery and IT, both onshore and offshore.  Skillsets required :   - 15 years + operational management experience  - Track record for delivering process improvements and transformation, including offshoring of complex processes  - First-hand experience of RPA a strong advantage  - Onshore / offshore operating structure, including responsibility for managing significant teams based outside India (preferably UK or US)  - Complex process background, preferably including accounting / financial processes. Not necessarily in life & pensions sector (will depend on COO background) but familiarity with financial services highly desirable.  - Ability to manage both service delivery and IT roles  - Ability to work in matrix / dotted line structure  - Strong communication and influencing skills - very important because of number of UK-based direct reports  - Personal flexibility and willingness to travel at short notice  - Candidate needs to be credible both to FCA as an Approved Person (hence importance of relevant experience) and to Clients

Chennai

HCL - Head - Delivery 

HCL - Head - Delivery  ,Job Description for HCL - Head - Delivery  in HCL BPO in  Chennai for (15-20) years of experience. Apply Now!

Job Description for HCL - Head - Delivery  in HCL BPO in  Chennai for (15-20) years of experience. Apply Now!