HCL - Global Process Owner/Subject Matter Expert - Order To Cash Function

Job Role

- GPO will lead a OTC function that aligns processes, people, technology and enables optimization by embracing best practices, breaking silos, eliminating redundant methods and standardizing processes all across accounts of HCL's F&A delivery

- Delivery: GPO will be responsible to run functional projects and programs across accounts to standardize E2E OTC operations

- New Deals: Will be responsible to lead HCL effort in product level capability articulation and solution creation for any deal effort including Due Diligence, Bid Management and Solution creation.

- Transformation: Will envision product level Transformation strategy and lead design and execution efforts across existing and new accounts

- Ops Risk & Control: Will design and lead execution of Ops risk and control framework for new and existing accounts

- Product Level Escalation SME : Be the escalation point for product level resolution and SME guidance for all account level issues.

- Customer Interface: Will lead HCL effort in all product level solutioning and issue resolution white boarding discussions with existing and

- Training: Will be responsible to lead the effort on training programmes, content creation and its execution for product level trainings across accounts

- Industry Best Practises: Implement industry best practices & benchmarking, and anticipate future state best practices and process trends

- Instil and oversee a Governance Framework for the processes

- GPO will report into F&A Global Delivery Head

This is an individual contributor role with the support of cross-functional teams within Delivery Function

Skillset/Experience required

- Experience: Desired candidate should have at least 15-20 years of experience in OTC domain with rich experience in Cash Applications, Collections, Order Management and Billing tracks

- Product SME: Should have end to end product expertise in OTC downstream activities. Experience in OTC upstream activities would be an added advantage

- GPO Experience: Should have at least 3 years of relevant experience working in OTC - GPO function/model in BPO industry.

- Delivery experience: Should have working experience in managing OTC operations

- Pre Sales and Solutions - Should have experience in client facing Pre Sales and Solution activities including Due Diligence and Solution creation for new deals

- Transformation - Should have exposure to working on Transformation projects as OTC SME

- OTC Tools and Industry Benchmarks - Should have knowledge of Industry wide trends on OTC Tools, platforms and benchmarks.

- International BPO Exposure: Should have relevant experience working in BPO ecosystem working on international projects especially Americas

- Cross Functional Expertise: Should have ability to work across teams and functions (Delivery, Sales, Pre- Sales, Transitions, HR, IT and Finance) to develop and execute plans

- Customer Facing skills: Should be proficient in leading meetings and presentations with customers using powerful product level material.

- Visa: Should have a valid US B1/B2 visa