Harmony Data Integration Technologies - Project Manager

Job Description :

Roles and Responsibilities :

Project/Service Planning :

- Build and maintain project/sprint plans, with support from Product Owners

- Coordinate with Delivery Manager to plan schedules and resource allocation

- Create and deliver internal progress reports

Project/Service Delivery :

- Set up and lead calls with internal tech teams, delivering projects and/or services on a regular basis

- Act as the interface between internal tech teams and customer or third party teams to have queries answered and issues resolved

- Lead day-to-day delivery on the project

Customer Relationship :

- Create and deliver customer-facing progress reports for development & maintenance

- Build collaborative, positive relationship with the customer

- Lead PMYs project-based communication with the customer

Support & Maintenance :

- Oversee support requests for allocated apps/solutions

- Allocate 2nd line support requests to appropriate team members, coordinating with team leaders

- Ensure maintenance items are carried out on schedule and with minimum possible impact to development projects and service provision

Preferred Skills :

- Technical project management

- Ability to interface between business and technical teams

- Client-facing role

- Excellent communication and relational skills

- Ability to lead remote, multi-national teams

- Ability to work flexibly across customers and technologies

- Data integrations and/or app development experience

Understanding of :

- Databases and Tools in cloud platforms (Google Cloud or Microsoft Azure preferred)

- DevOps methodology and processes

- Relational Database design

- UI/UX cross-platform design

- Customer support experience