About Us : Harappa Education is an online learning institution. Our unique curriculum of 5 Habits + 25 Skills, delivered through an engaging online-first approach, addresses a core gap in higher education: the cognitive, social and emotional skills we need to succeed in the workplace are not taught to us in college. Growth@Harappa : Harappa is an education and content company, made richer by digital, tech and design. We are an ambitious and mission-driven startup. All Harappans get full access to our expanding content library as well as an opportunity to interact with the researchers, subject matter experts and faculty who build this content. If you love the idea of enabling exponential growth for you team (and yourself!) and are a life-long learning junkie, Harappa is the place for you! Description : - Business and Innovation team (B&amp;I) at Harappa is responsible for taking Harappa offerings to the market; build and sustain Harappa clientele; drive learner engagement to fruition, and lead innovation in Harappa products by acting as an active channel between internal teams and external feedback. - We are looking for an experienced Senior Manager, Engagement to drive learner engagement in Harappa courses. The synoptic expectation of this role is to take complete ownership of customer success measured by increased NPS, completion rate, client retention and better learning outcomes. - You are a great fit if you enjoy creative communication, excel in account management and are keen to be part of a vibrant start-up journey. Role : - Own strategic customer relationships by ensuring customer success as you drive activation, adoption and completion of courses of varied cohorts - Active engagement with learners to understand their context, challenges, friction points and aspirations - Responsible for setting up and scaling online value-added services (complementing the core online courses) across campus and corporate - Develop programs to increase engagement by partnering with cross-functional teams like business development, design and special ops to facilitate learner success - Data analysis to ascertain cohort learning trends and patterns to initiate and lead systemic learner engagement campaigns - Curation of contextualised nudge messages to drive day to day learner communication Checklist : - MBA or equivalent masters degree with 6+ years of account management experience (preferably in customer success domain) with demonstrated success in customer engagement and retention - Strong sense of customer empathy and customer-centrism - Demonstrated analytical ability backed by creative thinking - Roll up your sleeves- attitude to thrive in a highly dynamic environment - Self-driven with the ability to work with minimal directions

Mumbai

Harappa Education - Senior Manager - Engagement 

Harappa Education - Senior Manager - Engagement  ,Job Description for Harappa Education - Senior Manager - Engagement  in Harappa Learning Pvt Ltd in  Mumbai for (6-9) years of experience. Apply Now!

Job Description for Harappa Education - Senior Manager - Engagement  in Harappa Learning Pvt Ltd in  Mumbai for (6-9) years of experience. Apply Now!