Senior Analyst - Customer Success - Haptik has been a significant player in the chatbot space for the past 4 years and we are continuously innovating and evolving our chatbots. - We are currently looking for an enthusiastic, self-motivated Analyst to join our Customer Success team. The ideal candidate will have strong attention to detail, a sense of ownership, a positive attitude, and a willingness to help support a busy delivery team. What will you do every day? - You will have the opportunity to work closely with a variety of clients from top corporates, to fast-growing startups, to top eCommerce and internet companies in India. - Each client has unique needs and you act as a trusted business advisor, helping them effectively leverage our chatbots to drive impact in mission-critical areas of their organization. Responsibilities : - Goal-oriented and data-driven to actively track bot performance and drive ROI for clients Analyze customer data to improve end-user experience - Work with cross-functional teams, internal and external with ease and drive them towards a common goal - Excellent communication skills Remember communication is not what you say but what other person understands - Be the user experience and solutioning expert to build the right conversational experiences to solve client issues - Manage all customer communications for your accounts and ensure that all customer issues are dealt with in an efficient and timely manner - Be responsible for opportunity creation and renewals, and increase the revenue per client - Help to drive innovation and continuous improvement in bot quality management and related business processes - Provide feedback to the product team regarding improvement/ changes to the core Haptik platform - Mentor analysts and upskill them with respect to platform and client management Requirements : - 2-4 years of experience in support or analytical functions related to information services or a product based company - Demonstrates initiative, a self-starter with analytical skills, attention to detail, problem-solving and decision-making abilities - Ability to derive insights from data and build an actionable strategy based on analysis - Basic understanding of how chatbots work. Brownie points for exposure to some chatbot tools! - Passion about conversational AI (especially virtual assistants) a must.

Mumbai

 Haptik - Senior Analyst - Customer Success  

 Haptik - Senior Analyst - Customer Success   ,Job Description for  Haptik - Senior Analyst - Customer Success   in Haptik in  Mumbai for (2-4) years of experience. Apply Now!

Job Description for  Haptik - Senior Analyst - Customer Success   in Haptik in  Mumbai for (2-4) years of experience. Apply Now!