Haptik is one of the world's largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 200+ member strong team, including some of the finest minds in Artificial Intelligence, Haptik is truly poised to lead the Conversational AI revolution. What will you do every day? We are on the lookout for a dynamic individual in the Customer Success Team who works closely with the enterprise clients helping them achieve their business goals. This is a managerial role wherein you will be guiding a team of analysts and also dealing with value enterprise clients directly. Responsiblities: - Business Adviser to our clients working towards achieving their business goals. - Manage client relationships and day to day interface with the client. - Goal-oriented and data-driven to actively track bot performance and drive ROI for clients. Analyze customer data to improve the end-user experience. - Excellent communication skills. Remember communication is not what you say but what other person understands. - Work with cross-functional teams, internal and external with ease and drive them towards a common goal. - Be the user experience and solutioning expert, guiding the team to build right conversational experiences to solve client issues. - Keep up with the trends in the industry and platform capabilities of the competition. - Manage all customer communications for your accounts and ensure that all customer issues are dealt with in an efficient and timely manner - Be responsible for upselling and renewals, and increase the revenue per client. - Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals. Requirements: - 3 -5 years of experience in Account Management/Client handling Profiles - Exceptional communication skills, both oral and written, coupled with excellent listening skills. - Analytical and data-driven with the ability to deal with multiple stakeholders. - Demonstration of good product and consumer thinking during his/her career. - Hands-on and a quick learner. Comfortable with learning new technology - Basic tech skills especially knowledge of python will be a plus

Mumbai

Haptik - Manager - Customer Success 

Haptik - Manager - Customer Success  ,Job Description for Haptik - Manager - Customer Success  in Haptik in  Mumbai for (2-4) years of experience. Apply Now!

Job Description for Haptik - Manager - Customer Success  in Haptik in  Mumbai for (2-4) years of experience. Apply Now!