Senior Operations Manager (Reporting to Head of department)  Responsible for day to day operations management  - Monitor and ensure organizational and contractual commitments are met (eg. Budget/cost, service availability, responses, reports)  - Resolve /Monitor customer escalations as appropriate.  - Responsible for mentoring, training, career development, performance management  - Provide direction for and support of process change initiatives including robust documentation and training.  - Reviewing and mentoring process accuracy on a periodic basis.  - Periodic client reporting and conducting quality audits  - Good experience in MS office applications (PowerPoint, Visio, MS Project)  - Able to work and deliver under pressure  - Should have keen eye for detail.  - Must be flexible and able to work in shifts.  - Should have confidence to discuss instructions and deliverables with clients and management to ensure clear understanding.  - Demonstrated experience in dealing with large scale, highly available, and SLA managed services.  - Performance Management.  - People Management.  - Process improvements  - Client Relationship Management.  CRITICAL SKILLS REQUIRED :   - High analytical skills  - Lean Certification or Six Sigma certification would be added advantage, but not mandatory  - May or should have information on internet or social networking products or services  - Good communications skills and written skills  - Excellent knowledge of Service Delivery in a voice/semi voice process  - Well versed with Microsoft applications, specially excel and power point  - The job will require fairly high amount of work in shift environment as per requirement  - Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.

Bangalore

Hapstive - Senior Operations Manager - Voice/Semi Voice Process 

Hapstive - Senior Operations Manager - Voice/Semi Voice Process  ,Job Description for Hapstive - Senior Operations Manager - Voice/Semi Voice Process  in Hapstive Services in  Bangalore for (10-16) years of experience. Apply Now!

Job Description for Hapstive - Senior Operations Manager - Voice/Semi Voice Process  in Hapstive Services in  Bangalore for (10-16) years of experience. Apply Now!