HappyLocate - Manager - Customer Service

- Design and execute high impact strategic customer experience initiatives spanning across different processes and functions. - independent ownership from conceptualization to execution

- Own and improve the end to end customer experience through a combination of process/policy/product/people initiatives

- Work closely with senior leaders and function heads to execute key projects - Define processes and tightly manage execution timelines

- Publishing daily/Weekly/Monthly reports

Who we are looking for:

- 4+ years of experience in high growth consumer tech startups, ownership of one or more customer touchpoints preferred

- Excellent problem solving and project management skills

- Go getter attitude, ability to lead and drive cross functional projects

- Highly motivated individual with an entrepreneurial drive to excel

- Excellent verbal and written communication with interpersonal skills

- Excellent at excel / Google spreadsheet