HAPPY - Associate/Lead - Adoption

Key Responsibilities:

- Take ownership for the end-to-end sales cycle for a client, right from the onboarding to the execution and delivery of services to them, and everything in between.

- Identify drops in last mile consumer journey, understand the business processes and recommend changes to increase conversion & reduce disbursement TAT.

- Develop and ensure a standardized, process driven customer centric and/or implement processes across CEA function for service excellence.

- Follow company guidelines and procedures for acquisition of customers, retention of customers, etc.

Skill and Qualification:

- 8+ years of experience in Customer service/ engagement, Retention and Relationship management with 2/3+ plus years of experience in micro - credit or BFSI.

- Post - Graduation with specialization in Banking / Operations is preferred.

- Must have customer centricity approach and must have a flair to connect with customers.

Should be a team player and ability to work independently and adhere to the timelines.

- Proficient in MS Office particularly MS - Excel and sound knowledge of technology is a must.

- MIS & Reporting knowledge is preferred.

Good to have:

Understanding of financial inclusion and fintech.