Happilo International - eCommerce Head

Job Description:

- Handling end-to-end e-commerce account management right from merchandising to procurement comprising of merchandising planning, online product listing, sales, marketing and strategic decision making.

- Driving the sales performance of e-commerce platform.

- Managing and executing promotional campaigns.

- Providing insights on customer shopping trends to support assortment selection and identifying assortment gaps.

- Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments.

- Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment.

- Providing analysis and reporting on metrics such as weekly / monthly sales by department, new product sell-through and offer code performance.

Key Requirements:

- Should possess prior experience in a similar role. Experience within digital marketing is a plus.

- Should possess a solid understanding of e-commerce frameworks.

- Should have a self-starter mentality with the ability to manage multiple projects in a fast-paced working environment.

- Should have high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously.

- Should be creative and strategic thinker with a strong customer orientation.

- Should have excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationship with different stakeholders.