23/04 Vijay Jamwal
Lead - Talent Acquisition at Happay

Views:2651 Applications:141 Rec. Actions:Recruiter Actions:33

Happay - Trainer - Customer Support (3-6 yrs)

Bangalore Job Code: 690077

Trainer Duties and Responsibilities:-

- New Hire product and process training

- New hire soft-skills, email/call and CHAT etiquettes training

- Develop schedule to assess training needs

- Conduct new hire interviews

- Conceptualize training materials based on data and new launches

- Communicate training needs in sync with audit team

- Create training strategies, initiatives, and materials

- Maintain database of all training materials

- Review employee performance and learning

- Take ownership of CSAT drive

- Training basis DSAT analysis

Trainer Requirements

- 3 plus years of training experience

- Product and process training experience

- Customer service and soft-skills training experience

Salary offered - upto 8 LPA

Women-friendly workplace:

Maternity and Paternity Benefits

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