Happay - Senior Manager - Account Management

Job Description:

About Opportunity :

- To accelerate our growth further, Happay is looking to build the industry's best Account Management team.

- This role will involve in managing existing Accounts of Happay and conducting the up-selling process as well.

What You Would Do ?

- Present products and services to clients, peers, and management as it relates to performance and planning.

- Collaborate with colleagues and internal departments to achieve underlying fundamental companies' objectives and goals

- Meet and exceed sales KRAs and metrics for emails, calls, meetings and demonstrations, customer escalations.

- Provide actionable customer feedback to key stakeholders including, but not limited to, marketing, product development and research

What You Must Have ?

- 3 to 5 years of account management experience (in a similar discipline preferred: financial services, business to business SaaS sales, solution selling)

- Excellent interpersonal, verbal, and written communication

- Proven track record in hitting quota and retention targets

- Organized, detail-oriented with the ability to multi-task, prioritize and respond quickly

- Negotiation skills as it relates to renewal upsells, cross-selling, and additional product addons

- Highly proficient in MS Office Suite and CRM systems.

- Experience with Salesforce is preferred Self motivated, team-focused attitude, and willingness to collaborate with peers, product management, and internal teams

What Would Make You Successful ?

- Customer First

- Ability to make positive impact on every interaction, able to understand.

- Customer needs and find a solution.

- Interpersonal effectiveness and ability to influence.