Handiman - Senior Manager - Operations - Hospitality Vertical

The HOD role emphasis on driving quality service, attaining client satisfaction and deliver significant growth. This role requires collaborative working and shall coordinate with other functions within and outside the organization to provide strategic direction, disciplined, regimented service delivery, process (SOP), excellence in service delivery standard and lay foundation for significant growth and ensure delivery in line with organizational objectives as follows:

Key Responsibility Areas :

1. Service Delivery - High (Pre-set) Standard of Service Delivery measured as Customer Satisfaction rating, complaints handling

2. Operational control through planning, tracking, correcting processes/systems including Bench Strength, Service SOPs, On time collection, (no/low) Revenue Loss, Renewal

3. Customer Relationship: Cross Selling, Transition Management, Retention measures

4. Team Capability Building

5. Optimal resource management

Work Experience & skills:

- Minimum of 7 to 12 years of experience in facility management and maintenance of multiple projects. (HK/Security Services)

- Sound knowledge of Facility operation with a drive for design and delivery of documented systems & procedures.

- People Management experience (Team management of atleast 3 years)

- Analytical abilities with an eye for detail. Data driven

- Strong process and method orientation

- Effective communication, presentation and negotiation skills

- Result based approach to the work is a must

- A well-developed circle of interconnected positive relationships (In the industry)