Handbox Technologies - HR Content & Knowledge Management Specialist

Skill: HR Content & Knowledge Management Specialist

Exp: 2 to 6

Location: Hyderabad / Hybrid Mode

Contract: 2 years

Key Responsibilities :

- Regularly review and update FAQ articles based on relevant information received and feedback from both internal and external users

- Design site and content templates and style guides with a focus on end-user experience

- Proactively seek qualitative user feedback and quantitative data, and utilize them to present and apply improvements

- Conduct research on best practices and recommend process and content improvement, including but not limited to templates, style guides, format, user interface, and the actual content

- Create new KB articles based on updates received from different stakeholders across the organization

- Regularly review and update KB articles based on relevant information received and feedback from both internal users

- Constantly coordinate with internal groups to ensure that correct and complete information is kept and shared with users, at the same time, recommend processes to internal groups based on the feedback received from users

- Design content templates and style guides with a focus on end-user usability and efficiency

- Proactively seek qualitative user feedback and quantitative data, and utilize them to present and apply improvements

- Conduct research on best practices and recommend process and content improvement, including but not limited to templates, style guides, format, user interface, and the actual content

Specialist skills and experience:

- 2 years in a knowledge management specialist role or its equivalent

- Thorough understanding of knowledge management framework and content development

- Some knowledge of HTML or web design

- Excellent written and verbal English communication skills

- Worked both as an individual contributor and in a team setting

- Detail-oriented, highly organized, self-motivated, proactive, and able to plan and execute

- Obsessed with employee experience

- Displays integrity and a high ethical standard

- Ability to manage and influence different types of people across various groups