HackerEarth - Customer Success Manager

Calling Customer Success Managers ideally from Tech industry

- HackerEarth is a Bangalore based product company that is building the largest and the most engaged community of developers all across the world.

- Team HackerEarth is a perfect blend of drop dead programming smarts and shrewd business acumen. Over the last 3 years, HackerEarth has attracted the right kind of people for technology, marketing and business roles, and our growth has been testament to that.

- In a short span, we have gone from 2 people working in a dorm room to a 80+ member team. We've got over 2000 enterprises using our solutions and most importantly, we help developers find amazing jobs every month!

- We- re seeking Customer Success Managers to join our passionate team in Bangalore. To be successful in this role, you need to show loads of initiative and a drive to contribute to a team producing outstanding work.

Roles and Responsibilities :

- Develop strategy and programs that directly influence up-sell and renewals while working with the Account Managers to help retain customer for life.

- Identify expansion opportunities and collaborate with Account Managers to ensure growth and increase the reach of HackerEarth brand in the market.

- Develop and maintain long-term relationships with key stakeholders.

- Perform regular follow ups with the customers to understand their usage pattern and guide them with the best practices.

- Drive adoption and usage across the customer base. Ensure that all customers derive maximum value from their investment in HackerEarth solutions.

- Keep customer churn at a healthy level, by paying close attention to product usage.

- Identify at-risk customers and help establish a successful account management routine and manage churn.

- Develop a comprehensive understanding of the customers, industry business challenges and objectives to appropriately map HackerEarth products and it's features and associated business benefits to address their needs.

- Contribute thought leadership and best practice around business transformation.

- Maintain strong working relationships with other customer facing personnel in the Sales, Marketing and Operations.

Qualification :

- Any graduate/any specialization

- At least 3+ years of proven experience in account management/ service delivery/ any customer facing role

- MBA/PGDM is a plus (any specialization)

Salary Range: 8 -9 LPA