Gynoveda - Manager - Operations

Manager - Operations

- Lead daily operations of fertility clinic. Convert and retain customers in clinics to establish a steady revenue stream. Accountable for clinic revenue, profits and team management.

- Grow annual revenue run rate to - 5 crores by end of year one

- Convert 90% consultations to product purchase during 1st visit to clinic

- Achieve repeat consultation of 50%

- Achieve EBITDA margin of 30% by 4 months from launch

- Maintain top-grade operations and service delivery

- Hire and manage clinic staff and upkeep of the clinic facilities

- Ensure timely inventory backfill of medicines and other supplies

- Comply with SOP to achieve clinic operations excellence

- Deliver monthly sales & expense reports that are 95% accurate

- Conduct periodic training programs for clinic staff

- Create customer-centric service-focus culture

- Deliver top-notch customer experience at the waiting area and reception

- Ensure service consistency across 500+ customers visiting every month