Location : Mumbai Company : Gynoveda Reports to : DGM - Customer Experience Work Description: - Convert inquiry calls to leads for fertility chain of clinics - Generate 3 lakh leads over the next three years - Hire and manage call center team of 50+ people - Achieve +40% conversion (inquiry to appointments rate) - Expert in on-call conversion techniques - Maintain call center service levels above 90% - Control abandon rate below 10% - Forecast call volume at monthly, weekly, daily, hourly intervals - Weekly scheduling, rostering and manage attendance of phone support staff - Maintain 100% documentation of cases in CRM tool - Tag cases as type & subtype to understand top call generator (TCG) - Analyze TCG to create agent scripts and improve conversion - Create SOP to achieve service excellence - Deliver monthly leads forecast reports that are 90% accurate - Conduct sales & service training program - Create customer centric service-focus culture Candidature requirements: - 5+ years track record in leading a team of lead generation or phone sales team of minimum 30 members. - Candidates with experience in forecasting, scheduling, roster preferred - Core skills required - Methodical, proficient in excel and pro at managing call center teams - Hustler with knack to work in startups and thrives in an ambiguous business environment

Mumbai

Gynoveda - Lead Generation Role 

Job Description for Gynoveda - Lead Generation Role  in Gynoveda in  Mumbai for (5-12) years of experience. Apply Now!