GSK - Associate Director - Strategic Global Programs

Job Description

Ready to help shape the future of healthcare?

At GSK, we have already delivered unprecedented change over the past four years, improving R&D, becoming a leader in Consumer Healthcare, strengthening our leadership, and transforming our commercial execution. Now, we're making the most significant changes we've made to our business in over 20 years. We're on track to separate and create two new companies in 2022: New GSK with a leading portfolio of vaccines and specialty medicines as well as R&D based on immune system and genetics science; and a new world-leading consumer healthcare company of loved and trusted brands.

With new ambition comes new purpose. For New GSK, this is to unite science, talent, and technology to get ahead of disease together - all with the clear ambition of delivering human health impact; stronger and more sustainable shareholder returns; and as a new GSK where outstanding people thrive.

Getting ahead means preventing disease as well as treating it. How we do all this is through our people and our culture. A culture that is ambitious for patients - so we deliver what matters better and faster; accountable for impact - with clear ownership of goals and support to succeed; and where we do the right thing. So, if you're ready to improve the lives of billions, join us at this exciting moment in our journey. Join our challenge to get Ahead Together.

GSK is committed to create and maintain an environment in which our employees can thrive. The GSK Leadership Team (GLT) has sponsored an enterprise-wide strategic initiative to significantly improve experience of our employees, suppliers, and customers through simplification of our systems, and processes.

The Associate Director - Strategic Global Programs will design, lead, and execute strategic, and cross-functional global programs (with visibility at the level of GLT) to deliver significant and measurable improvement in user experience (for our employees, suppliers, and customers) through simplification/ improvement in systems and processes cutting across functions. Some examples of such programs include a) improving global employee onboarding experience and b) improving global process for buying and paying for goods & services. While there may be other benefits (such as improved efficiency and reduced cost), the primary focus of these global programs is on delivering tangible improvement in user experience.

While this role will be based in our Global Capability Centre (GCC) in Bangalore, the scope of the role will be leading enterprise-wide strategic programs. This role will directly report to Vice President and Head- GCC and Transformation Team.

GSK is one of the world's leading research-based pharmaceutical and healthcare companies, and we are on a mission to improve humanity's quality of life by enabling people to do more, feel better and live longer. We're undergoing an exciting transformation, as we execute our strategy to spin-off our Consumer Healthcare division to create a world-class Consumer Packaged Goods company in its own right, alongside a new, dedicated BioPharma company that brings together our cutting-edge therapeutics in Oncology, HIV, Respiratory and Immunology, amongst others.

To enable these fundamental changes to our company, GSK GCC Transformation team is building advanced capabilities in user experience, program management, process, and service excellence, and change management. This is an exciting time to be part of our transformation journey and deliver global impact.

Key responsibilities :

- Responsible for designing, leading, and executing enterprise-wide, and cross-functional global strategic programs to deliver significant and measurable improvement in user experience through systems and process simplification.

- Closely work with leaders across global functions (such as IT, HR, Finance, and Procurement) and apply data-driven approach to identify and prioritize strategic programs. Make Go/ No Go recommendations to executive leadership team to enable decision making.

- Apply Human Centered Design principles to deliver significant improvement in enterprise-wide user experience and make systems and processes easier to use

- Lead globally distributed program team of up to 20 members from different global functions and manage a program budget up to $5M

- Manage programs activities including but not limited to scope, financials (e.g., business case, budget), resourcing (e.g., FTE, roles and responsibilities, utilization), timeline and tollgates and risks.

- Be the single point of contact for executive sponsors, liaising with broad range of stakeholders but predominantly managing senior business leadership and engagement.

- Engage with wider GSK program/ project management community to drive best practices and share learnings

Why you?

- Bachelor's degree in any discipline; MBA from Tier-1 B-Schools strongly preferred.

- 12-18 years of experience in leading global business transformation programs preferably in global strategy/ operations consulting firms or internal consulting teams of large MNCs

- Proven ability to run large-scale, high-profile business transformation programs resulting in improved systems, processes, and user experience with program budget of at least $1M.

- Significant customer and user experience focus with high level of empathy; proven track record in applying Human Centered Design principles in significantly improving user experience

- Significant experience in driving change globally in a matrixed environment

- Stakeholder management capabilities preferably at C-suite level

- Demonstrated mastery of Program Management competency principles and practices

- Exceptional oral and written English communication skills including preparing and making presentations to CXO level executives

- Experience in AGILE and Lean process re-engineering techniques strongly preferred