Groww - User Engagement Role

About GROWW?

Groww is built around the idea that everyone should be able to invest easily. It's a bold, incredibly rewarding mission that our ever-growing team is dedicated to achieving. To that end, we empower millions of people around the country to handle

their own wealth. Working at Groww is all about collaboration, failing fast and ownership. We aim to be the first choice platform in India for everyone who wants to invest.

About the role:

- Market set of products to internal users, create user product journeys, educate users for multiple products via different communication channels

- Manage daily campaigns, our newsletters and different campaigns from growth, product and business teams.

- Own the Email/SMS/PN communication channel and their performance. Also includes setting up/maintaining these channels technically.

- Well versed with HTML and Mobile Responsiveness of Emails to faster delivery and execution of campaigns (or have the zeal to learn this fast)

- Reduce CX touchpoints/calls by looking at data and proactively solving the issues being faced by the customers.

- Must be a go-getter who can work efficiently with multiple teams and deliver before deadlines.

Must Haves

- Problem-solving and analytical skills

- Strong business acumen

- Should have data-driven approach

- Thinks customer first always

- Very good team player

- Strong sense of ownership and responsibility

Good to have:

- Know-how of different financial instruments in India like Mutual Funds, Stocks etc.

- A minimum of 2 years of work experience in CRM Channel Management or in a similar domain