Growth Source Financial Technologies - Zonal Collection Manager

JD - Zonal Collection Manager

Job Responsibilities :

- Managing the portfolio by strategizing and driving collections

- Developing and implementing segmented collection strategies and processes depending on bucket/ area/ product/ customer behavior etc.

- Building and managing an engaged collections team that takes pride in their work.

- Contributing to overall business strategy and annual budget process.

- Recruiting, coaching, and mentoring the team; identifying team goals.

Functional Competencies :

- Team Handling: Recruit, mentor and motivate the team to achieve targets on regular basis. Drive the team and deliver outcomes for self and team.

- Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results.

- Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making.

- Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners.

- Results Oriented: Deliver on daily numbers, short-term goals and long-term milestones set by business. Consistently deliver impact commensurate to the role.

KRAs & KPIs of the role :

- Collection targets achieved across due months for all the branches/locations within the Zone.

- Improve the collection cost metric, i.e., cost incurred for every rupee collected.

- Timely completion of operational activities across the zone.

- High customer satisfaction in terms of service.

- Compliance on code of conduct.

- Adequate manpower presence on field - hiring against open positions.

Training, coaching and performance incentivization of the entire team.

Candidate Profile :

- Must have at least 10 years' experience in setting up operations from scratch and scaling them.

- Experience must include collections stints.

- Must have thorough understanding of hard bucket and Soft Bucket collections for both secured and unsecured business.

- Knowledge of Arbitration/SARAFEASI /Sec 138 etc is a must.

- Must have experience in managing large team.