Growth Account Manager - Account Management - EU Shift

Growth Account Manager (Account Management) EU Shift

About company : It is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you're looking to improve customer satisfaction, increase loyalty, or drive revenue growth, it has everything you need to create a world-class customer experience.

Position: Growth Account Manager- EU

Location: Chennai

Working days: 5 Days, Work from office

Timing: EU - 1 pm - 9 PM or 12 pm - 9 PM

Notes from Hiring Manager:

- Proven experience as key account manager

- Experience in sales and providing solutions based on customer needs

- Strong communication and interpersonal skills with aptitude in building

Roles & Responsibilities:-

We are looking for a skilled Key Account Manager to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company's solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success.

Responsibilities

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition

- Acquire a thorough understanding of key customer needs and requirements

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Ensure the correct products and services are delivered to customers in a timely manner

- Serve as the link of communication between key customers and internal teams

- Play an integral part in generating new sales that will turn into long-lasting relationships

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements and skills

- Proven experience as key account manager

- Experience in sales and providing solutions based on customer needs

- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

- Excellent organizational skills

- Ability in problem-solving and negotiation

- UG/PG in business administration, sales or relevant field