GroupM - Director - Client Servicing - Google - Essence

About Essence:

Essence, part of GroupM, is a global data and measurement-driven agency that blends data science, objective media and captivating experiences to build valuable connections between brands and consumers. Clients include Google, FrieslandCampina, and the Financial Times. The agency is more than 1,100 people strong, manages over $3.2B in media spend and deploys campaigns in 71 markets via its global offices throughout North America, EMEA and APAC. Visit essenceglobal.com for more information and follow us on Twitter at @essenceglobal

About the role:

The Client Services team is accountable for the direction, organization and delivery of digital marketing activities for our clients. We are the owners of the day to day relationship ensuring Essence delivers flawlessly against client objectives on each and every campaign.

Some of the things we- d like you to do:

- Own and maintain relationship with primary client point of contact and build relationships with senior and VP clients

- Ensure client expectations are being set and met for every campaign and are clearly defined

- Manage client satisfaction throughout the campaign lifecycle and beyond, ensuring issues and challenges are actively identified and mitigated

- Manage commercials of account(s), including staffing / scope and financials

- Oversee project management support during the campaign lifecycle to ensure on time completion of deliverables, coordinate across practices, identify potential risks and issues

- Build strong ties with leads across disciplines to produce successful campaigns, maintaining high levels of communication throughout campaign lifecycle

- Interrogate work before client delivery to ensure it meets the brief and expectations

- Global coordination by facilitating knowledge and context sharing across Essence regions

- Develop strategic relationships with key agency partners and be a point of escalation

- Assist in deployment of Client Service practice trainings while ensuring best practices

- Analyze information skillfully provided by team members to problem solve creatively, troubleshoot, and develop alternative solutions

- Line manage through coaching 1-3 direct reports to support career growth and development

- Provide timely and actionable feedback to the team to aid in their development and progress

A bit about yourself:

- Strong written and verbal communication skills across all platforms

- Expert organizational skills, great attention to detail and ability Q/A work

- Strong digital marketing background with a focus on performance media

- Working knowledge of the digital media ecosystem with the ability to assess for the performance of assigned media dollars against their intended outcome, across both brand and DR objectives.

- Ability to implement and meet deadlines and project manage multiple campaigns

- Excellent client relationship and management skills

- Proven problem solving skills and ability to think outside of the box for creative solutions

- Ability to lead and motivate team members in a positive light

- Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills

- Strong business acumen and strategic thinking capability