Group Mgr/Consultant - BB/Six Sigma - BPO

Black Belt certified OR in a Black Belt Role

The Black Belt shall function as a change agent in the relevant business area and shall be responsible for

- Driving quality deployment in the vertical

- Driving customer Impact Projects

- Driving Six Sigma and Lean Deployment

- Driving QNS for the aligned area

- Driving SLA adherence / Customer CTQ

- ensuring all parameters are met and corrective and preventive actions are taken

- Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores

- Driving inputs from VOC/ CSAT / NPS for improvements

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to Quality standards (ISO)

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC¿s)

- Follow appraisal and feedback mechanism

- Driving Continuous Improvement projects

- Initiate and best practice sharing across the team

- Driving people development by aligning to the Quality DNA program

- Driving culture of data based decision making

Please forward updated resume.

Bhupali Acharya
HR Executive
Credence HR Services
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