We are hiring for one of the leading client
Role : Team Role AM - 2/DM - 1 Direct - Team 20
Shift : 12 .00 PM to 9.00 PM
Working Days: - Sunday to Thursday
Back Office Preferred Fraud Investigation / Banking Business is open to look at candidates in blend Role TQ/PE
Vertical : BFS Banking Mandatory
Job Description :
- Review and approve the sampling strategy that suits the business requirement
- Decide on the Calibration Process and variance target
- Review and approve the Quality Standard Document
- Root cause analysis and action plan creation to mitigate the errors
- Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)
- Ensure that the Quality Process adheres to the Quality Standard
- Regular Performance Review of QA/AM/DM
- Conduct skip level meetings with the advisors and QAs
- Attend LA Training and BPET Training roadmap for self-development
- Complete the GB certification and role roadmap
- Drive high impacting six sigma and Lean Projects
- Mentor team members to improve performance and behaviour
- Understand VOC/VOE and implement actions to improve the performance on them
- Achieve QNS target through Quality Initiatives
- Regular interaction with clients and maintain good relationship
- Mentor YB & WB projects in the team
- Deploy standard Quality Framework
- Initiate and mentor vertical level initiative
- Assist the Operations team during migration in terms of base lining and QA identification
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