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23/03 Varsha
Recruiter at HighRise Solutions LLP

Views:149 Applications:38 Rec. Actions:Recruiter Actions:4

Group Manager - Quality - Six Sigma/GB/BB Certified - BFS/Banking Vertical (8-10 yrs)

Gurgaon/Gurugram Job Code: 811278

We are hiring for one of the leading client

Role : Team Role AM - 2/DM - 1 Direct - Team 20

Shift : 12 .00 PM to 9.00 PM

Working Days: - Sunday to Thursday

Back Office Preferred Fraud Investigation / Banking Business is open to look at candidates in blend Role TQ/PE

Vertical : BFS Banking Mandatory

Job Description :

- Review and approve the sampling strategy that suits the business requirement

- Decide on the Calibration Process and variance target

- Review and approve the Quality Standard Document

- Root cause analysis and action plan creation to mitigate the errors

- Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)

- Ensure that the Quality Process adheres to the Quality Standard

- Regular Performance Review of QA/AM/DM

- Conduct skip level meetings with the advisors and QAs

- Attend LA Training and BPET Training roadmap for self-development

- Complete the GB certification and role roadmap

- Drive high impacting six sigma and Lean Projects

- Mentor team members to improve performance and behaviour

- Understand VOC/VOE and implement actions to improve the performance on them

- Achieve QNS target through Quality Initiatives

- Regular interaction with clients and maintain good relationship

- Mentor YB & WB projects in the team

- Deploy standard Quality Framework

- Initiate and mentor vertical level initiative

- Assist the Operations team during migration in terms of base lining and QA identification

Women-friendly workplace:

Maternity and Paternity Benefits

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