Group Manager - KYC/AML Operations - BPO

Job Description

The purpose of the job is to report and analyze data around completeness and accuracy of the - Know Your Customer- data and information that is collected on our clients and to ensure compliance with Anti-Money Laundering policies and procedures. In addition, this job is to insure that the proper Risk related activities are preformed based on the analysis of that client data and in accordance with AML policies. This information is critical in our efforts to comply with internal risk avoidance efforts and external compliance requirements.

KYC team ensures an environment where particular client is complying with the CDD guidelines. They perform the checks on the population managed by On-boarding teams globally and are responsible to have most updated documentation / information updated for clients.

Responsibilities:

Summary of Responsibilities:

Process management:

- Manage service delivery and key metrics in the business, which includes productivity, accuracy, and efficiency along with other CTP & CTQ metrics for the function

- Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, projects and other related business deliverables

- Achieve operational excellence and process improvement in on various SLA's in the business and for all processing activities.

- Build, establish and maintain open lines of communication with operators, peers, trainers, managers, QA specialists, work flow managers and other areas to facilitate smooth operations and team management

- Effectively coordinate with leaders from global sites and focus on common objectives for the business

- Engage in periodic business review with senior leadership and other stakeholders

- Helping in Solution design and other presales activities.

People management:

- Manage a team and oversee E2E service delivery for a team size of 150+ to 180+ employees

- Responsible for hiring, employee engagement, talent development, operational excellence and service delivery and key people initiatives

- Conduct formal performance reviews, including annual goal- setting/performance development plan, mid-year performance review, and final year- end performance review.

- Conduct regular one on one meetings, skip level meetings and have clear line of sight into employee issues

- Actively spend time on career development for individual's in the team and partner in development process for the individuals

- Manage retention in the business and effectively use available tools and programs to keep the employees motivated

Operational Risk Management:

- Managing operational risk within the process, support internal risk and compliance reviews, audits, exams as applicable to the function

Requirements:

- Graduate / Post graduate

- Twelve plus years of overall experience out of which mandatory five years experience as people manager

- Good knowledge of AML / KYC requirements

- Prior Experience of AML, KYC / Compliance is an added advantage

- A good knowledge of various corporate structures e.g. Funds, Trusts, Partnerships, SPV's etc.

- Familiarity with Global Banking and market products an advantage Knowledgeable of regulatory environment, risk framework, policies & standards

- Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes; understands how business decisions impact regional risk