Group Manager - Internal Communication - BPO/IT

Primary Responsibilities:

- Understand / define / create communication frameworks and methodologies for Companies presence

- Assist in the development and lead on the implementation of Companies internal communications strategy

- Work with the global delivery center leaders and vertical leaders, to create customized communication strategies (with the overall organizational goal in perspective)

- Plan and execute high-impact HR initiatives (liaising with all the HR Centers of Excellence)

- Create toolkits / templates to ensure smoother and quicker communication flow within the organization

- Conduct internal surveys and support large corporate initiatives with strategy and communication

- Manage success metrics, budgets and MIS / reporting for your communications function

- Assume complete responsibility and accountability of each and every internal communication within the respective Company site

- Plan, coordinate and execute high-impact Corporate events on the respective site and ensure all events are conducted as per plan and as per expectations

- Forge strong working relationships with site leadership, site HR, site admin/ facilities, site IT and BUs, and build an in-depth understanding of their communication needs and wants

- Act as the single point of contact for all site-specific communication and enable other team members to understand, develop and execute communication needs

- Coordinate and champion site-level branding in close collaboration with Business Units, Admin/ Facilities, Procurement and Corporate Branding teams

- Ensure all communication is free of errors in grammar, spellings, punctuation or sentence composition and adheres with the Company Brand Guidelines

- Coordinate with external vendors/ agencies/ partners and ensure communication needs are delivered as per plan and on schedule

- Benchmark with industry-leading practices and implement course corrections

- Manage crisis communications (as it happens)