Group Manager - Fraud Investigation Process - BFSI

- Review and approve the sampling strategy that suits the business requirement

- Decide on the Calibration Process and variance target

- Review and approve the Quality Standard Document

- Root cause analysis and action plan creation to mitigate the errors

- Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)

- Ensure that the Quality Process adheres to the Quality Standard

- Regular Performance Review of QA/AM/DM

- Conduct skip level meetings with the advisors and QAs

- Attend LA Training and BPET Training roadmap for self-development

- Complete the GB certification and role roadmap

- Drive high impacting six sigma and Lean Projects

- Mentor team members to improve performance and behaviour

- Understand VOC/VOE and implement actions to improve the performance on them

- Participate in WNS BPET initiatives

- Achieve QNS target through Quality Initiatives

- Regular interaction with clients and maintain good relationship

- Mentor YB & WB projects in the team

- Deploy standard Quality Framework

- Initiate and mentor vertical level initiative

- Assist the Operations team during migration in terms of base lining and QA identification