20/03 Afreen
Senior HR Recruiter at Highrise Solutions

Views:456 Applications:79 Rec. Actions:Recruiter Actions:33

Group Manager - Fraud Investigation Process - BFSI (6-9 yrs)

Gurgaon/Gurugram Job Code: 810879

- Review and approve the sampling strategy that suits the business requirement

- Decide on the Calibration Process and variance target

- Review and approve the Quality Standard Document

- Root cause analysis and action plan creation to mitigate the errors

- Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)

- Ensure that the Quality Process adheres to the Quality Standard

- Regular Performance Review of QA/AM/DM

- Conduct skip level meetings with the advisors and QAs

- Attend LA Training and BPET Training roadmap for self-development

- Complete the GB certification and role roadmap

- Drive high impacting six sigma and Lean Projects

- Mentor team members to improve performance and behaviour

- Understand VOC/VOE and implement actions to improve the performance on them

- Participate in WNS BPET initiatives

- Achieve QNS target through Quality Initiatives

- Regular interaction with clients and maintain good relationship

- Mentor YB & WB projects in the team

- Deploy standard Quality Framework

- Initiate and mentor vertical level initiative

- Assist the Operations team during migration in terms of base lining and QA identification

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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