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23/08 HR
Decision Maker at Grapes Digital Pvt. Ltd.

Views:1107 Applications:352 Rec. Actions:Recruiter Actions:0

Grapes Digital - Group Head - Client Servicing (7-8 yrs)

Delhi/Mumbai/Bangalore Job Code: 1305020

Company Background & Overview:


Grapes, Indias leading Integrated communications agency nurtures digital strategy and marketing approach across paid, earned, and owned platforms. With both brand and business impact in the forefront, Grapes offers full services in Digital and Communication Solutions Strategy Wonks at head and Creative at heart, we are strong in setting KPIs, goals and executing innovative-creative campaigns.


We combine Strategy, Process, and Trends to build brands and turn customers into evangelists.


Powered with a deep Technical Knowledge combined with extensive experience in Digital marketing, we at Grapes are equipped to service all our clients with perfect communication advice as apt for their brands. The vision is a clear one, of outperforming expectations at every possible stage. With over 200+ minds continuously at work, we own what we do! Agile minds are at our core with a continuous endeavor to invest in talent


Roles & Responsibilities:


- Receive medium - large client briefs and decode them with the team


- Review client briefs received & decoded by Associate Managers and Sr. Executives


- Regular touch-base calls and meetings with clients to provide updates, collect feedback, build relationship understand clients strategic / growth plans and identify upsell opportunities


- Daily communication with clients to provide updates and collect feedback


- Ensure timely and prompt action (by the team) basis client feedback


- Ensure timely and proactive response to client emails (by self and by team)


- Review accuracy and completeness of information to be shared with functional teams


- Coordinate with functional teams to ensure timely, accurate and complete delivery of client work


- Brainstorm with relevant teams for client pitches and execution of briefs


- Ensure accurate referencing and industry benchmarking by the team


- Review all postings going on social media platforms


- Attend shoots and music recordings


- Vendor management for outsourced work


- Maintain and create campaign cost sheets


- Review and share weekly JSRs with clients


- Client on-boarding


- Review & vet presentations created (by the team) for client meetings, internal management meetings and case studies


- Pitch new concepts to existing clients, based on specifically identified needs of the client


- Industry benchmarking basis the competitor analysis process. Identify process improvements, new

potential offerings and internal training needs basis the same


- Ensure timely collection of data and inputs from functional teams for the purpose of social media and

brand analysis report creation


- Review reports created for social media and brand analysis


- Raise all financial paperwork to clients and review those raised by vendors


- Regular follow up with the client for due payment and ensure its release by the due date


- Review all financial trackers and update the Associate Account Director on the same. Provide necessary inputs and course correction where required. Ensure their creation at the pre-defined frequency


- Organize weekly team meetings to track work progress and provide feedback to the team as a whole


- Organize regular one-on-one discussion (with team members) to provide and collect individual feedback


- Hire capable , independent resources that can understand, communicate and execute client briefs

accurately


- Create a team culture of research and self-development


- Build more capable teams by mentoring and guiding them to find solutions proactively on the client-side as well as internally


- Work with the L&D team to structure training programs that directly impact work quality along with

specific competencies


Desired Qualifications & Experience:


- UG - Any Graduate - Any Specialization OR PG - Any PG Course Any Specialization; Post Graduation Not

Mandatory.


- Candidates with 7+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution All three


- Prior team management experience preferred


- Proven & demonstrable experience of being able to work under pressure and multi-task. Should be

comfortable with handling pressure since the role demands it.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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