GrabOnRent is a young startup that aims to disrupt sharing economy in India by creating an alternative way to consume products, other than buying. At the heart of the company, resides a group of passionate individuals creating awesome experiences for its consumers by making a variety of products available on rent like never before.   We seek a customer-obsessed, data-driven and an entrepreneur-spirited individual to join our growing team to challenge and solve some of the interesting problems for our customers. If you want to operate at a startup speed, create intuitive solutions to some of the underlying consumer problems and build a service which is loved by more than a million customers, GrabOnRent might just be the place for you.   Why join GrabOnRent-   GrabOnRent is a family that is committed to working together to bring quality products to people and challenges the concept of - ownership of items-. You will work closely across senior and middle-level leadership including the co-founders, heads of departments, process managers, service delivery heads and market heads with a vision to be one step ahead of customer requirements. We have strong sales, support and non-voice processes (together comprising of the Customer Success Team).  At GrabOnRent, The role of head of Customer Success is fast paced, involving and dynamic role as part of a thriving, trendy online business. As we are undergoing a sustainable, and significant growth we looking out for a Head of Customer Support who can balances customer support strategy with delivery and champions for people management, performance management, and talent agendas, enabling excellence in customer support delivery, upholding a consumer-centric focus and mindset of surpassing all expectations.   The core responsibilities that one will have to handle are:  Strategy and Leadership:   - Designing and keeping the process fresh to align with customer acquisition, retention and maintaining strong relationship  - Ensure customer satisfaction at each interaction, within a defined TAT, and create case studies to provide recommendations for service enhancement  - Taking initiative and removing inefficiencies from the system  - Drive necessary initiatives with other teams to achieve GrabOnRent's Overall Goal  - Handling Team leaders and overall performance of team  Analytics:   - Capacity, shift-management, escalation-management, and BCP planning to ensure that we are available for our customers when they need us  - Defining metrics and tracking Daily, weekly and monthly numbers  - Root cause analysis  - Monitor and maintain the quality of interaction with customers (Audits & Quality Improvements).  Relationships:   - Create a transparent working environment to ensure associates voice is heard and if necessary appropriately acted upon.  - Attrition Handling  - Training of Agents  - Maintaining a strong culture of identifying problems and solving them.  Required Skill Set:   1. MS Office - A good knowledge and hands-on experience of Excel, Word, and Power-point  2. At least 4 years- experience in customer relationship management, project management or equivalent. Similar industry an advantage.  3. The ability of adept to new technologies and train people around it.   4. Knowledge of Ozonetel will be a Plus  Salary offered: 6 - 12 LPA

Bangalore

GrabOnRent - Head - Customer Service 

GrabOnRent - Head - Customer Service  ,Job Description for GrabOnRent - Head - Customer Service  in GrabOnRent in  Bangalore for (4-10) years of experience. Apply Now!

Job Description for GrabOnRent - Head - Customer Service  in GrabOnRent in  Bangalore for (4-10) years of experience. Apply Now!