Grabhouse.com - AVP - Customer Experience - IIM/FMS/XLRI/TISS/ISB/MDI

If you are passionate about customer experiences, driving improvements, and rolling up your sleeves to build complex customer solutions, you may be just who we- re looking for. This is an exciting opportunity to work at a venture-funded, rapidly growing start-up in the heart of Bangalore!

Compensation: Best in the industry

Location: Bangalore

About Grabhouse

Don't Wiki us. We'll tell you who we are

Founded in July 2013, Grabhouse is an online portal of real estate services with innovation and technical know-how as our core strengths. We have served over 10 lakh customers across 7 cities over India and have raised $10 million in its Series B round of funding by reputed venture capitalists Kalaari and Sequoia Capital.

What's unique about us?

Grabhouse, an online housing portal, was ideated with the thought of making house hunting, a day's process; that would help save time, money & efforts, taking the customer experience to the next level. Having served over 10,00,000 customers, Grabhouse has evolved with time catering to serve and meet the need of every seeker.

With 4 rounds of fund raising in the last two years, we plan to capture Pan India Market by the end of the year and be the first name people can relate to when they are looking for house rentals.

What are we looking for?

We are looking for an enthusiastic Customer Experience leader who will actively engage and manage the day-to-day operations of our customers to drive successful solutions and broaden/deepen our relationships with them.

What do you bring:

Engage in day-to-day communications with consumers to ensure we are maximising their experience and success with our solutions

Define business problems for Customer Experience and define key metrics and indicators for measurement, Conduct analysis for assigned business problem by collecting data from all internal and external sources and perform analysis to get answers to business questions

Work closely with Sales teams to quickly onboard customers, design data solutions, and resolve issues before they become real problems

Manage on-going customer relationships and client expectations to drive exceptional results and ensure customer success

Lead and quality check customer implementations to ensure that solutions are performing optimally and correctly

Proactively identify and lead team process improvements

Deeper analysis of consumer behaviours & trends, by reviewing the internal & external data

What we expect from you ?

- MBA from Tier 1 Institute. 3+ years of experience in a similar role at a leadership position

- Comfortable interacting with clients and providing recommendations

- Self-sufficient team player who thrives under ambiguity in a fast-paced startup environment

- Problem solving ability to deal with ambiguous problems

- Strong communication skills, ability to deals with grievances and solve them in the most patient way

- Strong Analytical Skills and Process Orientation

What we Offer?

- Highly independent working environment, Set your own flexible timings @ Office. 5 days- work week

- Work with a extremely motivated and skilled team of top performers

- Hardware of your choice

- A Competitive Salary

Interesting snacks, games and other activities everyday