Google - Operations Manager - Ads Review

Area

When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.

Responsibilities

- Manage the overall performance of delivery of service. Ensure all aspects of vendor SLAs are consistently met.

- Monitor daily performance, collect and analyze data in order to recognize trends and potential problem areas.

- Support vendor selection and overall vendor operations strategy, while leading regular business reviews and any vendor relationship management activities.

- Communicate process changes, enhancements, and modifications to management, peers, staff, and other employees so that issues and solutions are understood.

- Work closely with various internal groups to understand business requirements, implement new processes, participate in workforce planning and budgeting activities, and contribute to ongoing process improvements.

Minimum qualifications

- BA/BS degree or equivalent practical experience.

- 2 years of experience in operations, production or supply chain management with accountability to measurable output in a continuous improvement environment.

Preferred qualifications

- Masters from a premier institute

- Proven experience in directly managing vendors and negotiating contracts or business development experience for any 3rd party vendors.

- Business process improvement and project management expertise.

- Strong analytical and structured problem solving capabilities.

- Strong leadership, management, communication and collaboration skills.