Role Overview : The incumbent will be a part of Process Excellence, Customer Contact Group (CCG) team. The primary responsibilities would be to automate regular reports, curate Dashboards and provide data driven insights. Responsibilities : - Generate dashboards on SAS and Redshift with insights on Customer Satisfaction / Net Promoter Score for all the line of business (LOBs) and report it regularly to the key stakeholders. - Identify, analyse, and interpret trends or patterns in complex data sets - Develop and implement data analytics and other strategies that optimize statistical efficiency and quality - Develop hypothesis and distil data into actionable insights with business teams including Product, Revenue, Operations and Technology teams. - Work directly with the stakeholders on the data analysis requirements with respect to Contact Ratio, Chat-bot and Interactive Voice Response - Take complete ownership of reporting areas and work on simplifying, optimising, automating and evolving those areas Competencies Required : - Proficiency in SAS and Redshift to curate Dashboards with knowledge of other BI tools is necessary - Advanced Excel knowledge: shortcuts, lookups, pivot table, macros, etc. - Prior experience in working on Minitab and Visio would be preferred - Knowledge of Six Sigma framework with Green belt certification would be a value addition - Technical expertise regarding data models, database design development, data mining and segmentation techniques - Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information About us : - Nurtured from the seed of a single great idea - to empower the traveller - MakeMyTrip went on to pioneer India's online travel industry. Founded in the year 2000 by Deep Kalra, MakeMyTrip has since transformed how India travels. One of our most memorable moments has been to ring the bell at NASDAQ in 2010. - Post-merger with the Ibibo group in 2017, we created a stronger identity and traction for our portfolio of brands, increasing the pace of product and technology innovations. Ranked amongst the Linkedin Top 25 companies 2018, the company is built on the values of Customer Focus, Commitment to Results and Continuous Improvement. Intrinsically, we encourage our employees to be Curious, Creative &amp; Caring as they deliver impactful solutions for our customers. Today as clear market leaders in India's online travel space for air ticketing, hotel reservations and bus bookings, we foster innovation to accelerate growth in these travel segments. Our Core Values : - At Go-MMT, our vision is to make travel simple and fun for all, and our core values guide us in making this possible. These core values can be seen in the projects that we undertake, and the way in which we solve problems for our customers. They are a representation of OUR BEING &amp; OUR DOING. - At Go-MMT we believe that success lies in living our values of Being Caring, Curious and Creative which enables us to deliver Customer Focus, Continuous Improvement and Commitment to Results. - We encourage you to know more about our organization by visiting our company website - www.makemytrip.com and www.goibibo.com - Our focus has always been on delivering value to our customers and employees alike and we truly believe that - Happy Employees Make Happy Customers. If fast pace work environment and learning opportunities excite you, then come and join us

Gurgaon/Gurugram

Goibibo - Data Analytics Role - Process Excellence - Customer Contact Group 

Goibibo - Data Analytics Role - Process Excellence - Customer Contact Group  ,Job Description for Goibibo - Data Analytics Role - Process Excellence - Customer Contact Group  in MakeMyTrip in  Gurgaon/Gurugram for (6-10) years of experience. Apply Now!

Job Description for Goibibo - Data Analytics Role - Process Excellence - Customer Contact Group  in MakeMyTrip in  Gurgaon/Gurugram for (6-10) years of experience. Apply Now!