goGlocal - Account & Growth Manager

Are you passionate about elevating GMV targets and dedicated to ensuring customer satisfaction, growth, and retention in the world of cross-border e-commerce? Join us - your expertise is what we're searching for!

Requirements :

- Bachelor's or MBA (preferred) from top tier institute. .

- 3-6 years of total experience; Ecommerce/Cross border trade experience will be an added advantage.

- Experience in working with Amazon, Wamart or eBay would be a plus.

- Proven track record of growing business in the international markets using marketplaces would be a plus.

- Strong interpersonal skills, cross functional collaboration and a team player.

- Ability to operate in a fast paced environment by prioritizing & strategizing efficiently.

Job Responsibilities :

Boosting GMV:

- Grow brand's GMV consistently on monthly & quarterly basis.

- Develop and implement effective go-to-market strategies for launches, campaigns, and category-specific events to drive revenue and growth.

- Identify and capitalize on opportunities using data insights to enhance GMV and top-line performance of the brands.

Relationship Management:

- Proactively engage and Implement strategies to elevate Net Promoter Score (NPS) by delivering exceptional service and addressing brand concerns.

- Foster and nurture strong relationships with partner brands to ensure sustained collaboration and mutual success.

Strategic Planning:

- Identify and capitalize on growth levers within the market landscape, employing data-driven insights to fuel strategic decision-making.

- Conduct thorough category analyses, encompassing market research, competitive intelligence, and consumer behavior studies.

- Curate a meticulously crafted assortment strategy to ensure the right mix of products aligning with market demands and customer preferences.

- Analyze competitors on an ad hoc/seasonal basis, identifying growth opportunities.

Cross-Functional Collaboration:

- Collaborate with cross-functional teams to ensure seamless execution of strategies and initiatives.

- Work closely with category teams, product tech teams, and other stakeholders to drive cohesive and aligned outcomes.

- Establish and maintain effective communication channels across departments for streamlined operations.

Success Stories:

- Identify and showcase success stories resulting from implemented strategies and optimizations.

- Compile and present data-driven success metrics to demonstrate the impact of initiatives on GMV and overall category growth to the internal and external parties.

- Regularly evaluate and refine strategies based on the success and learnings from past initiatives.