Godrej Housing Finance - Assistant Manager - Digital Enterprise

Job Purpose :

The role incumbent will be responsible for the development and implementation of cutting edge digital applications especially through automation across the organisation for enterprise and customers

Job Responsibilities :

- Develop and implement digital solutions impacting enterprise users, customers and business partners

- Primary responsibility for implementation of various structured bots, NLP bots and other solutions across multiple channels including social and digital assets

- Responsible for implementation of analytics and various A/B testing solutions across bots and other enterprise applications

- Manage changes in existing product configurations and configure changes for new products.

- Interface with business and marketing teams for requirements, insights and delivery

- Coordinate with the vendors and in house teams for planning delivery and deployment

- Perform sanity testing, issue reporting and tracking.

- Assist teams in UAT testing and resolve issues as per criticality.

- Handle audit and compliance activities for the systems.

- Track agreed SLAs with vendors, process vendor invoices

- Identify areas for increasing process and operational efficiency with measurable outcomes.

- Publish regular reports of activities and highlight risks