Posted By

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Revathi

HR at GO MO Group Digital Business Solutions

Last Login: 09 March 2023

Job Views:  
776
Applications:  214
Recruiter Actions:  1

Posted in

BPO

Job Code

1230517

GO MO Group - Manager - Operations

10 - 15 Years.Pune
Posted 1 year ago
Posted 1 year ago

GO MO DBS is a leading Global Demand Generation company.


Our core competencies range from offering a competitive, low-risk, cost-per-lead approach to clients, across IT, Technology, Marketing, HR, Supply Chain & Logistics, Engineering & Manufacturing, Health & Safety, Electronics, Construction and more.


We deliver content syndication and nurture programs; content and webinar creation; by list purchase or rental. Our experts deliver tailored solutions that help businesses achieve their revenue goals. Our Business processes are Information Technology-based, and are referred to as ITES-KPO, where ITES stands for Information Technology Enabled Service and Knowledge Process Outsourcing (KPO) is a sub segment of the Business Process Outsourcing industry.


Reports to: Director


Location: Pune, India


KEY RESPONSIBILITIES :


- Collect and analyze data and trends and generate performance reports for specified time period


- Manage monthly and quarterly forecasting


- To design campaign delivery plan and implement the same with the help of functional teams like Quality, MIS and Client Services


- Manage strategic accounts effectively


- Ensure timely delivery of campaigns by using effective techniques and efficient team management


- Proactively work on capacity planning and manpower required to maintain the productivity above the threshold level


- Improving process performance (productivity) and reduction of errors


- Proactively work on capacity planning and manpower required to maintain the productivity above the threshold level


- Identify the gaps and improve the process on continuous basis


- Ensure timely deliveries of campaign by using effective techniques and efficient team management


- To design a campaign delivery plan and implement the same with the help of functional teams like Quality, MIS and Client Services


- Manage the attrition and shrinkage percentage of the process according to the business requirement


- Tracking closure of corrective actions (PIP etc.)


- Guide team members in the improvement of individual performance


- Tracking daily/monthly agent activity & performance reports


QUALIFICATION & EXPERIENCE:


Graduate / Post-Graduate


- Total 10+ years of experience and 5+ years of experience working as a manager in BPO/B2B domain


- Should have managed team leaders and a span of more than 20 FTEs


- Intermediate/Advanced Excel would be an added advantage


KEY ATTRIBUTES:


- Excellent communication skills


- Persuasive skills


- Analytical abilities


- Data Intelligence


- People-management


- Flexible to work in rotational shifts


- Problem-solving

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Posted By

user_img

Revathi

HR at GO MO Group Digital Business Solutions

Last Login: 09 March 2023

Job Views:  
776
Applications:  214
Recruiter Actions:  1

Posted in

BPO

Job Code

1230517

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