11/01 Ramadevi Sheral
Operations In Charge HR at GMR Group

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GMR Group - Associate Manager - Quality (3-10 yrs)

Hyderabad Job Code: 652973

- The development, promotion, continuous management, and review of a culture of service quality based on the outcome of operational excellence & customer satisfaction

ASQ Rating:

- Manage and enhance relations with all airport stakeholders to facilitate airport operations

ISO Certifications:

- Lead and coach the ASQ coordinators from MIC

ASQ Score,:

- Organize regular meetings with internal and external stakeholders to review the performance of the ASQ Program.

- Assist the Head Customer Services to implement various quality initiatives to sustain and enhance the overall operational performance

- Effectively monitor quality issues and flag them for escalation and closure

- Advise Management on industry trends, benchmarking with other Industry leaders and airports of the same size and advise new initiatives and best practices within the industry.

- Prepare and publish key management reports for review and process measurement

- Implement and maintain the processes and systems to ensure effective & efficient Integrated Management System (ISO - 9001, ISO - 14001, ISO-10002 and OHSAS - 18001).

IMS certification:

- Monitor the scope and deliverables of the external consultancies, to ensure compliance with the contract.

- OMDA study report/Queue/process time measurement report

- Support Business Excellence initiatives

- BE Score

Certifications - ISO/ Six Sigma Black Belt (must)

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