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19/10 Ramadevi Sheral
Operations In-Charge HR at GMR Group

Views:1792 Applications:192 Rec. Actions:Recruiter Actions:1

GMR Group - Assistant General Manager - Business Integration (7-9 yrs)

Hyderabad Job Code: 755983

AGM - Business Integration

Accountabilities/Key Performance Indicators :

- Project/Initiative Planning, Implementation & Monitoring

- Work with internal/external teams to envisage and prepare plans intended to enhance passenger experience, operational efficiency and service quality

- Engage with internal and external stakeholders on behalf of the CEOs Office to expedite the implementation and completion of the project/initiative,Timely planning/completion of project/initiative

- Proactive Monitoring of Airport Passenger Experience & Service Quality

- Closely monitor the airports operations and service delivery across various touch points and offerings to offer direct and independent feedback to CEO on Service Quality & Passenger Experience

- Recommend/suggest interventions and improvements to ensure a high level of passenger experience ASQ/Skytrax Ratings Improvements & Interventions identified

Stakeholder Engagement :

- Engage with key stakeholders in the airport community to further the efforts on key issues related to passenger experience and service quality Completion of objectives/deliverables

MIS and Reporting :

- Prepare and submit an MIS to CEO on the progress of key passenger experience focused projects/initiatives and other assigned tasks,Timely release of MIS

Special Assignments & Initiatives :

- To take ownership of planning and implementation of special projects and tasks assigned by CEO from time to time,Completion of objectives/deliverables

Women-friendly workplace:

Maternity and Paternity Benefits

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