GM - Pharmacovigilance - BPO

OVERALL PURPOSE OF JOB

The role holder shall:

- Provide leadership and vision for the PV domain

- Take overall operational responsibility for the assigned deals.

- Report into the Service Delivery Lead on operational issues.

- Responsible for the championing of process enhancements to deal teams, and to senior management, functional and business leaders.

- Responsible for compliance and quality.

- Identifies business development opportunities and communicates them to the Client Account Lead and DCN BPO senior management.

Responsibilities/Authorities:

Scope:

- Operational responsibility for the delivery of assigned deal, ensuring provision of service and quality to meet Service Level Agreements agreed with clients

- Manages Service Improvement Programmes within the Delivery operation.

- Responsible for all assigned deal Operations staff and for maintaining headcount to the agreed plan.

- Recognized as having expert knowledge and vision in Client Delivery Operation

Role Accountability:

- Is accountable for assigned deals’ service delivery

- Has Operational responsibility for deals, ensuring provision of service and quality to meet Service Level Agreements agreed with clients

- Is responsible for monitoring service performance and taking action to identify root causes of issues and putting in place remedial actions.

- Is accountable for running continuous improvement programmers and searching for service improvement opportunities

Operational:

- Ensure timely adherence to all compliance issues

- Ensure adherence to client’s policies and procedures

- Manage programmer to grow skills and experience within the Centre.

People Management:

- Responsible for staff assigned to the deal (working with the HR and Career Managers) including training, succession planning, morale, communication and resolution of any personnel issues.

- Responsible for timely completion of the performance management process in a fair and consistent manner.

- Responsible for ensuring the career development for direct reports.

- Communicate strategies / initiatives across the team.

- Review and develop the organizational structure in sync with business requirements.

Requirements:

- Life Sciences Degree Preferable

- 9 – 15 years overall experience in pharmaceutical industry (clinical research, Pharmacovigilance, or medical affairs) and ITES Industry is preferred.

- Detail-oriented nature with strong organizational abilities.

- Knowledge of Medical Safety Standards is required

- Detail-oriented nature with strong organizational abilities.

- Good knowledge of Volume 9A is mandatory.

- Detailed knowledge of regulatory requirements for FDA is preferred.